You pay before the game. Here is what happens if something goes wrong.
Last updated 2026-10-09
This page is a draft
It describes how Dallas Hoop Scene works, and it has not yet been reviewed by a lawyer. If something here matters to a decision you are making, email tyler@dallashoopscene.com and ask.
You get your money back in full. A game nobody covered is a game you do not pay for. You do not have to ask: we find these and refund them. If you spot one first, email tyler@dallashoopscene.com and we will sort it that day.
Email tyler@dallashoopscene.com before the game is played and we refund in full.
Once the game has been filmed, the work is done and we do not refund it, because the footage exists and is yours.
We do not refund for lateness on its own, but tell us. Email tyler@dallashoopscene.com and we will say where your tape actually is and when it is coming.
Wrong player, unusable footage, a broken link: email tyler@dallashoopscene.com with the order and what is wrong. We fix it, re-cut it, or refund it. We would rather fix it.
It goes back to the card you paid with, through Square. Square decides how long their side takes, which is usually a few business days.
Shipping times are on the product page. If we cannot ship in the time we stated, we email you, and you can wait or cancel for a full refund.
A subscription says its price, how often it bills and how to cancel before you pay. Cancel any time and it stops at the end of the month you have already paid for. We do not refund part of a month.
Email tyler@dallashoopscene.com. A real person reads it.